insight6

insight6 specialises in improving a businesses' customer service standards and sales by using innovative mystery shopping programmes. Mystery Shopping involves a mystery customer "shopping" your business. Once the shop is completed you receive a comprehensive report on the experience. This can then be used to motivate and coach staff. Shopper Anonymous is the largest business of its kind in Australia & New Zealand. Its founder Jonathan Winchester sold the two businesses in 2005 to move back to East Sussex, he has now established the same business locally and now has full UK coverage.