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East Sussex Community Voice

East Sussex Community Voice (ESCV) enables all the residents of East Sussex to engage in the services that provide for their health, social care, and, in the future, broader public services in a coherent way. ESCV will be a single repository for the feedback and views of people using services, with a focus on the person and their experiences. This will allow providers, commissioners and managers across the full range of organisations involved, to utilise a shared resource and systematically understand what services are like from the perspective of those who use and need them on a daily basis. East Sussex Community Voice will ensure trend and collective anomalies across organisations can be identified early on to ensure prompt responses to issues as they emerge and effective commissioning decisions to be made. This way of working will ensure health and social care organisations in East Sussex work better together to engage with service users and ESCV will act as a consumer champion for those users. Since April 2013, ESCV has been delivering Healthwatch East Sussex, the local watchdog for health and social care services. It has also commissioned SEAP http://www.seap.org.uk/ to continue to provide NHS Complaints Advocacy services in East Sussex. In summary, ESCV is developing services around the following areas: • Evidence and Insight • Community, Research and Engagement • Information, Signposting and Non-Clinical Advice Provision • Advocacy • Complaints

 
Contact Name: Charlie Rustem
Company: East Sussex Community Voice
Tel: 01323 403590
E-mail: charlie.rustem@escv.org.uk
Category: Community / Voluntary / Charity

Contact Us

8th Floor, Ocean House, 87-89 London Road,
St Leonards-on-Sea, East Sussex. TN37 6LW

Tel: 01424 205500
Fax: 01424 205501

E-mail: info@hastingschamber.co.uk

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